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Privacy Policy

Your privacy matters to us at Lotus365 India. This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our services. We are committed to ensuring the confidentiality and security of your data. Please take the time to carefully read this policy to understand how we handle your information.

Information We Collect: 1.1. Personal Information: During the registration process and while using our services, we may collect personal information such as your name, contact details, date of birth, and payment information. We only collect information necessary for providing our services and complying with legal requirements.

1.2. Usage Data: We automatically collect certain information about your interactions with our platform, including your IP address, device type, browser information, and browsing patterns. This information helps us improve our services and enhance your user experience.

Use of Information: 2.1. Service Provision: We use the information we collect to provide and improve our services, including processing transactions, verifying your identity, and providing customer support. We may also use your information to communicate with you about updates, promotions, and other relevant information.

2.2. Personalization: We may use your data to personalize your experience, tailor our services to your preferences, and provide you with customized content and recommendations.

2.3. Compliance with Legal Obligations: We may process your information to comply with applicable laws and regulations, including anti-money laundering and know your customer obligations.

Data Sharing and Disclosure: 3.1. Third-Party Service Providers: We may engage trusted third-party service providers to assist in delivering our services, such as payment processors or identity verification services. These providers have access to your information only to perform their designated tasks and are contractually obligated to keep your information confidential.

3.2. Legal Requirements: We may disclose your information if required by law, legal process, or governmental request. We may also disclose your information to protect our rights, safety, or property, as well as the rights, safety, or property of our users or others.

Data Security: 4.1. Security Measures: We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, access controls, and regular security audits.

4.2. User Responsibilities: While we take appropriate security measures, it is important for you to also maintain the security of your account by using strong and confidential login credentials, avoiding sharing your account information, and promptly notifying us of any unauthorized access or suspicious activities.

Data Retention: 5.1. Retention Period: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2. Account Closure: If you request to close your account, we will securely delete or anonymize your personal information, unless we are required by law to retain certain data.

Cookies and Similar Technologies: 6.1. Cookies: We use cookies and similar technologies to enhance your user experience and provide personalized features. Cookies are small text files stored on your device that enable us to recognize your preferences, track your activities, and improve our services.

6.2. Opting Out: You can manage your cookie preferences through your browser settings. However, note that disabling cookies may limit certain features or functionality of our platform.

Third-Party Links:

Our platform may contain links to third-party websites or services not operated or controlled by Lotus365 India. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of these sites before providing any personal information.

Children’s Privacy:

Our services are intended for individuals who are at least 18 years old or of legal age in their jurisdiction. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will delete that information as soon as possible.

Updates to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on our website. We encourage you to periodically review this policy for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding our privacy practices or this Privacy Policy, please contact our customer support team. We will respond to your inquiries as soon as possible.

By using our services, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. Your continued use of our services signifies your acceptance of any updates or modifications to this policy.

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